Emirates NBD Apologises After Upgrade 'teething Issues' Causes Service Chaos

Bank customers have taken to social media to demand answers after being unable to access online banking over the weekend

Emirates NBD has apologised to customers who have endured a frustrating weekend and have been unable to access online and mobile banking and other systems.

The bank said the issue has been caused as a result of an upgrade to its core banking system, which is designed to “provide a better and safer banking experience for customers”.

However, there was no timeline given by Emirates NBD as to when the problem will be fixed.

A spokesperson for Emirates NBD said: “We have encountered some teething issues and sincerely regret the delay and apologise for the inconvenience to our customers. Our teams have identified the issues and are working hard to resolve these at the earliest.”

According to a statement from the bank, customers can continue to use their Emirates NBD debit and credit cards, withdraw cash from any of the bank’s ATMs, transact at any shopping outlet and continue making online purchases.

The spokesperson added: “Our branches are operational and available to service customer banking needs. We would like to thank our customers for their patience as we work to restore uninterrupted online and mobile banking services that should be available soon.”

For all the latest banking and finance news from the UAE and Gulf countries, follow us on Twitter and Linkedin, like us on Facebook and subscribe to our YouTube page, which is updated daily.
RECENT NEWS

Investcorp exits RESA Power In Sale To Kohlberg, Marking First Exit For North American PE Fund

Investcorp aims to replicate RESA’s success globally across its private equity business Read more

Gate Group Secures Dubai VARA License

Gate Group’s Dubai arm is accelerating the expansion of its local team as it prepares for its official launch Read more

UAE Announces New Tax Rule

The UAE has announced a new waiver for tax fines in the country Read more

First Abu Dhabi Bank Powers Ahead With Record Q1 Numbers

Total income up 11 per cent to $2.4bn as net profit rises 23% to $1.4bn and profit before tax reaches $1.67bn; Total as... Read more

UAE To Launch Dirham-backed Stablecoin

Dirham-backed stablecoin launched in the UAE will enable simple digital payments Read more